cbajic Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data cbajic collects, why we collect it, how we use it, and the rights you hold as a Bangladesh player on our platform.
This Privacy Policy ("Policy") describes how cbajic ("cbajic", "we", "us", "our") collects, uses, stores, shares, and protects personal data provided by players ("you", "your") when using the cbajic platform at cbajic.pro. By registering a cbajic account or completing a cbajic login, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.
1. Data Controller
cbajic is the data controller responsible for the personal data you provide when using the cbajic platform. As data controller, cbajic determines the purposes and means of processing your personal data. All data-related enquiries, subject access requests, and requests to exercise your privacy rights should be directed to our support team at [email protected].
This Policy applies to all personal data collected through the cbajic website at cbajic.pro, including data collected during account registration, cbajic login sessions, deposit and withdrawal transactions, game play, bonus claims, customer support interactions, and any marketing communications you have opted into.
2. Personal Data We Collect
cbajic collects only the personal data that is necessary to operate your account, process transactions, comply with anti-money laundering obligations, and deliver a safe, enjoyable experience. The categories of data we collect are described below.
3. How We Collect Your Data
cbajic collects personal data through several channels. Understanding these collection points helps you make informed decisions about the information you share with us.
- 1Direct submission: Data you provide when registering a cbajic account, completing a cbajic login, submitting identity verification documents, making deposits or withdrawal requests, contacting our support team, or completing any on-platform form.
- 2Automated collection: Technical and usage data collected automatically when you browse the cbajic platform, including IP address, device identifiers, session duration, pages visited, game titles played, and click patterns — collected via server logs and first-party cookies.
- 3Payment processors: Transaction reference data shared by our payment partners including bKash, Nagad, Rocket, and Upay when you initiate a deposit or withdrawal in Bangladeshi Taka.
- 4Identity verification providers: Confirmation data returned by third-party KYC services when we verify your NID or other identity documents as part of our account verification process.
- 5Fraud and security tools: Risk signals generated by automated fraud-detection systems that analyse login behaviour, transaction patterns, and device fingerprints to protect your cbajic account.
4. How We Use Your Personal Data
cbajic processes your personal data only for lawful purposes. The primary legal bases for our processing are: (a) performance of our contract with you as a registered player; (b) compliance with legal obligations, including anti-money laundering and age-verification requirements; (c) our legitimate interests in operating a secure, fair platform; and (d) your explicit consent, where applicable.
- 1To create and manage your cbajic account, authenticate your cbajic login, and maintain the security and integrity of your account at all times.
- 2To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and local Bangladeshi banks in accordance with your instructions.
- 3To verify your identity and age (21+ requirement) as mandated by our platform rules, using NID or passport documentation provided during the verification process.
- 4To detect, investigate, and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited activities described in our Terms & Conditions.
- 5To provide customer support services in English, including responding to queries submitted to [email protected], and to maintain records of support interactions for quality assurance.
- 6To send you promotional communications about cbajic bonuses, seasonal offers tied to BPL, Eid, or Pohela Boishakh — but only where you have given your explicit consent to receive marketing, and only until you withdraw that consent.
- 7To monitor and enforce responsible gaming commitments, including applying deposit limits, self-exclusion restrictions, and session alerts you have configured in your cbajic account.
- 8To improve the cbajic platform through aggregated, anonymised analytics that help us understand player behaviour, fix technical issues, and optimise the user experience for Bangladesh players.
5. Cookies and Tracking Technologies
cbajic uses first-party cookies and similar technologies to maintain your authenticated cbajic login session, remember your preferences, and collect anonymised usage statistics. We do not use third-party advertising cookies or cross-site tracking technologies that share your data with external advertisers.
The following types of cookies are used on the cbajic platform:
- 1Strictly necessary cookies: Required for the cbajic platform to function. These include session authentication tokens that keep you logged in during a cbajic login session. They cannot be disabled without breaking core platform functionality.
- 2Functional cookies: Store your preferences such as language settings, responsible gaming limit configurations, and last-visited game category, so you do not need to reset these on each visit.
- 3Analytics cookies: Collect anonymised, aggregated data about how players navigate the cbajic platform. This data does not identify you personally and is used solely to improve site performance and the Bangladesh player experience.
You may adjust cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent your cbajic login session from functioning correctly.
6. Data Sharing and Third Parties
cbajic does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only with trusted third-party service providers who process data on our behalf, strictly under written data processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to cbajic.
The categories of third parties with whom cbajic may share your personal data are described below. In each case, only the minimum data necessary for the stated purpose is shared.
- 1Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank receive transaction reference data necessary to process your deposits and withdrawals in BDT.
- 2KYC and identity verification services: Third-party identity verification providers receive copies of your NID or identity documents solely to confirm your identity and age as required by cbajic's account verification process.
- 3Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised player session data necessary to deliver their game titles within the cbajic platform. These providers do not receive your name, contact details, or payment information.
- 4Fraud and security partners: Risk management services receive technical data (IP addresses, device fingerprints, behavioural signals) to detect and prevent fraudulent cbajic login attempts and financial fraud.
- 5Legal and regulatory disclosures: cbajic may disclose your personal data to law enforcement or competent authorities where required by applicable law, a valid court order, or to protect the rights, property, or safety of cbajic, its players, or the public.
All data transmitted between your device and the cbajic platform is encrypted using 256-bit SSL/TLS technology. cbajic does not store full payment card numbers or mobile wallet PINs on its servers. Access to player data within cbajic is restricted to authorised personnel on a strict need-to-know basis, and all internal access is logged and audited.
7. Data Retention
cbajic retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The retention periods below represent our standard practice.
- 1Active account data: Retained for the full duration of your cbajic account being open, plus a minimum of five (5) years after account closure to satisfy anti-money laundering record-keeping obligations.
- 2Transaction records: All deposit and withdrawal records in BDT are retained for a minimum of five (5) years from the date of the transaction, in line with financial record-keeping standards.
- 3Identity verification documents: NID copies and other verification documents are retained for the period required by applicable anti-money laundering legislation, typically five (5) years from account closure.
- 4Support correspondence: Customer support emails and chat records are retained for two (2) years from the date of last interaction to support quality assurance and dispute resolution.
- 5Marketing data: Retained until you withdraw your consent to receive marketing communications from cbajic, after which it is deleted or anonymised within 30 days of your opt-out request.
- 6Self-exclusion records: Records of self-exclusion requests are retained for the full duration of the exclusion period plus five (5) years to prevent circumvention via new account registration.
8. Your Privacy Rights
As a cbajic player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with your full name and the email address associated with your cbajic account. We will respond to all valid requests within 30 days.
- Right of access: You may request a copy of all personal data cbajic holds about you, including your account information, transaction history, and any identity documents on file.
- Right to rectification: If any personal data cbajic holds about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
- Right to erasure: In certain circumstances, you may request that cbajic delete your personal data. This right is subject to overriding legal obligations such as anti-money laundering retention requirements.
- Right to restrict processing: You may ask cbajic to restrict the processing of your personal data in specific circumstances, for example while a dispute about data accuracy is being resolved.
- Right to data portability: Where processing is based on your consent or a contract, you may request a machine-readable copy of your personal data to transfer to another service provider.
- Right to object: You may object to cbajic processing your personal data for direct marketing at any time. You may also object to processing based on cbajic's legitimate interests, though this right may be overridden by compelling grounds.
- Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time by contacting [email protected] or updating your preferences in your cbajic account settings.
9. Minors and Age Restriction
The cbajic platform is strictly intended for adults aged 21 years and above. cbajic does not knowingly collect personal data from individuals under 21. If we become aware that a registered account belongs to a person under the age of 21, we will immediately suspend the account, delete or restrict the associated personal data, and handle any deposited funds in accordance with our underage gambling policy.
If you believe a minor has registered a cbajic account or attempted a cbajic login using falsified age information, please contact our support team at [email protected] immediately. We take these reports seriously and investigate all such notifications as a priority. Parents and guardians in Bangladesh are encouraged to use parental control software to prevent underage access to online gambling platforms.
10. Changes to This Privacy Policy
cbajic reserves the right to update this Privacy Policy at any time. When we make material changes — for example, introducing a new category of data collection or a new third-party sharing arrangement — we will notify registered players by email or via an in-platform notification before the changes take effect. The updated Policy will always be available at cbajic.pro/privacy-policy, with the effective date clearly indicated at the top of the document.
Your continued use of the cbajic platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the platform and contact [email protected] to request account closure.
11. Contact and Data Enquiries
All privacy-related requests, subject access requests, and data protection enquiries should be submitted in English to our dedicated support team. We handle all privacy matters with strict confidentiality and aim to acknowledge all requests within 24 hours and resolve them within 30 calendar days.
Contact details for privacy enquiries: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in your subject line and provide your full name and the email address registered on your cbajic account so we can locate your records promptly.
Our Privacy Commitments at a Glance
Six principles that guide how cbajic handles your personal data.
Questions About Your Privacy?
Our English-speaking support team is available 24/7 to handle privacy requests, data access queries, and account concerns from players across Bangladesh.
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