cbajic Frequently Asked Questions

cbajic requires a valid government-issued photo ID for account verification — your Bangladesh National Identity Card (NID) is the preferred document, though a valid passport is also accepted. You may also be asked to submit a recent utility bill or bank statement to confirm your address. All documents must be clear, unexpired, and belong to the account holder.

If you cannot complete your cbajic login because you have forgotten your password, click the 'Forgot Password' link on the login screen. Enter the email address registered to your account, and cbajic will send a secure password reset link to that address within a few minutes. Check your spam folder if the email does not arrive. Once reset, you can log in immediately with your new credentials.

No — cbajic strictly permits one account per person. Registering multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently suspended and any winnings being voided. If you believe a duplicate account was created accidentally, contact [email protected] immediately to resolve the issue before it affects your standing.

To permanently close your cbajic account, email [email protected] with the subject line 'Account Closure Request' from the address registered to your account. Before closure, cbajic will process any pending withdrawals to your nominated bKash, Nagad, or bank account. Please note that account closure is different from self-exclusion — if you are closing due to a gambling concern, consider requesting self-exclusion instead so that re-registration is also prevented.

To deposit via bKash on cbajic, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit in BDT, and you will receive the designated cbajic bKash merchant number and a transaction reference. Send your payment through the bKash app using that reference, then confirm the deposit inside your cbajic account. Most bKash deposits are credited within 5 minutes.

Nagad deposits on cbajic are typically credited within 1 to 10 minutes of the transaction being confirmed by Nagad. The process mirrors bKash — select Nagad in the Deposit section, send the BDT amount to the provided cbajic Nagad number using the transaction reference supplied, then confirm the payment inside your account. If a deposit has not appeared after 30 minutes, contact [email protected] with your Nagad transaction ID.

The minimum deposit amount on cbajic is ৳200 BDT per transaction. This applies across all supported payment methods, including bKash, Nagad, Rocket, and Upay. There is no maximum single deposit limit set by cbajic, though your individual bKash or Nagad wallet transaction limits imposed by those providers will apply. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or Islami Bank, a higher minimum of ৳1,000 typically applies.

The minimum withdrawal amount on cbajic is ৳500 BDT. Withdrawals can be processed to your bKash wallet, Nagad wallet, Rocket account, or a verified Bangladeshi bank account at Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank (IBBL), or Sonali Bank. Your withdrawal account must be in your own name and match the name on your verified cbajic account — withdrawals to third-party accounts are not permitted.

Most cbajic withdrawals to bKash and Nagad wallets are processed within 1 to 4 hours of approval, and many complete within 30 minutes during business hours. Bank transfer withdrawals to Dutch-Bangla, BRAC, or other Bangladeshi banks typically take 1 to 3 business days. All withdrawals require your account to be fully verified. Withdrawal requests submitted during peak hours or for the first time may take slightly longer due to standard security checks.

cbajic does not charge its own platform fees on standard deposits or withdrawals. However, your mobile wallet provider — bKash, Nagad, Rocket, or Upay — may apply their own transaction charges as per their standard fee schedule. cbajic recommends checking your wallet provider's current fee rates before initiating a large transaction. Bank transfer withdrawals are also subject to your bank's standard outward transfer fee, which cbajic does not control or reimburse.

Yes, cbajic accepts deposits and withdrawals via Rocket (Dutch-Bangla Bank Mobile Banking). Select Rocket from the payment method list in your cbajic Deposit or Withdrawal section, follow the instructions provided, and send your BDT amount using the reference number given. Rocket deposits typically arrive within 10 minutes. Rocket is one of several mobile banking options available to players across Dhaka, Chittagong, Sylhet, and all regions of Bangladesh.

cbajic offers a wide range of sports betting markets with a particular focus on cricket, which is the most popular betting category for Bangladesh players. You can bet on BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, ODI series featuring the Bangladesh Tigers, and major international tournaments. Beyond cricket, cbajic also covers football, kabaddi, hockey, and tennis, with live in-play betting available on selected matches.

When betting on BPL matches at cbajic, standard cricket betting rules apply: markets settle based on the official result at the end of the match, including any DLS method outcome. If a match is abandoned before the minimum number of overs for a result, most markets are voided and stakes returned. Live betting markets suspend briefly during wickets and run-outs. Full BPL betting rules are detailed in the Sports Betting section of the cbajic Terms and Conditions.

Yes, cbajic is fully optimised for mobile play and works smoothly on all modern Android and iOS smartphones common in Bangladesh, including popular budget handsets. The cbajic platform is a mobile-first website — no app download is required. Simply open cbajic.pro in your mobile browser (Chrome, Firefox, or Samsung Internet all work well), complete your cbajic login, and start playing instantly. The site adapts to your screen size automatically.

cbajic offers an extensive library of slot games from leading providers including Pragmatic Play, NetEnt, and Microgaming, featuring popular titles across classic 3-reel slots, video slots, and Megaways formats. Players can filter by provider, theme, minimum bet, or feature type. All slot games on cbajic are certified for fair play with independently verified RTP (Return to Player) percentages displayed on each game's information panel.

cbajic's live casino section, powered by Evolution Gaming and Ezugi, features real-time table games streamed from professional studios. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Lightning Roulette, Crazy Time, and a range of Andar Bahar and Teen Patti tables popular with South Asian players. The EVO Live section on cbajic is accessible after completing your cbajic login, with tables available around the clock in Bangladesh Standard Time (BST, UTC+6).

RTP (Return to Player) varies by slot title on cbajic but typically ranges from 94% to 97% across the library, with many Pragmatic Play and NetEnt titles sitting at 96% or higher. RTP is a theoretical long-term average — it does not guarantee results in any individual session. You can find the specific RTP for each slot by tapping the information icon (ℹ) inside the game lobby on cbajic before you start playing.

The cbajic welcome bonus is awarded on your first deposit after completing account registration and verification. The bonus amount is credited to your bonus balance as a percentage match of your deposit, up to a specified BDT cap. To convert bonus funds into withdrawable cash, you must meet the wagering requirement — typically expressed as a multiplier (e.g., 20x) — within a defined number of days. Full bonus terms are published in the Promotions section of cbajic.

A wagering requirement on cbajic means the total amount of real-money bets you must place before the bonus balance can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to wager ৳20,000 across eligible games before the bonus converts to cash. Certain game categories — such as live casino or specific slot titles — may contribute at a lower rate (e.g., 10%) toward meeting the wagering target. Always check the specific bonus terms on cbajic before claiming.

Yes, all cbajic bonuses come with an expiry date, which is stated clearly in the individual bonus terms at the time of claiming. Typically, welcome bonuses and reload bonuses must be wagered within 7 to 30 days of being credited. If the wagering requirement is not completed within the validity window, the bonus and any winnings derived from it are forfeited automatically. cbajic sends email reminders before bonus expiry so you have time to use your credits.

Winnings generated while playing with a cbajic bonus cannot be withdrawn until the full wagering requirement attached to that bonus has been met. Once the wagering requirement is satisfied, the bonus funds and any associated winnings convert to your real-money balance, which you can then withdraw to your bKash, Nagad, or bank account in the normal way. Your real-money balance (deposited funds not tied to a bonus) can always be withdrawn at any time without restriction.

Yes, cbajic regularly runs reload bonuses for existing players, particularly around major cricket events like the BPL, IPL, and T20 World Cup, as well as seasonal promotions around Eid, Pohela Boishakh, and other occasions popular in Bangladesh. cbajic also operates a loyalty programme where consistent play earns points redeemable for bonus credits. Check the Promotions section after your cbajic login to see all currently active offers available to your account.

cbajic is built on a secure platform that uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and the site — the same standard used by banks. Your personal information, payment details, and account data are stored on secured servers with strict access controls. cbajic does not store full mobile wallet PINs or card numbers. All games are sourced from certified providers with independently audited RNG (Random Number Generator) systems to guarantee fair outcomes.

cbajic operates as an online entertainment platform and makes no specific claims regarding regulatory licensing from Bangladeshi government bodies. Players in Bangladesh are solely responsible for ensuring that their personal use of online gaming platforms complies with the laws applicable to them in their jurisdiction. cbajic strongly recommends consulting local legal guidance if you are uncertain about your personal situation before registering an account.

The minimum age to register and play on cbajic is 21 years old. cbajic enforces a strict 21+ policy and verifies the age of every player during the account verification process using government-issued ID documents such as the Bangladesh NID or passport. Any account found to be operated by a person under 21 will be suspended immediately, all balances will be frozen, and the matter will be investigated in line with cbajic's underage gambling policy.

To self-exclude from cbajic, email [email protected] with the subject line 'Self-Exclusion Request' and specify the duration you want: 6 months, 1 year, 2 years, or permanent. The cbajic responsible gaming team will activate the exclusion within one hour of your request. During self-exclusion, your account is fully suspended, all marketing communications are stopped, and you cannot create a new cbajic account for the duration of the exclusion period.

cbajic provides a full suite of responsible gaming tools accessible from Account Settings after your cbajic login: deposit limits (daily, weekly, monthly in BDT), session time limits, loss limits, cool-off periods (24 hours to 30 days), self-exclusion (6 months to permanent), and reality check reminders at 30, 60, or 90-minute intervals. Restrictive changes — lowering a limit or starting a cool-off — take effect immediately. Limit increases require a 48-hour waiting period to prevent impulsive decisions.

If gambling is causing you harm, contact the cbajic responsible gaming team immediately by emailing [email protected] with the subject line 'Responsible Gaming Support'. Our team is available 24 hours a day, 7 days a week — including Eid and public holidays — and responds to all responsible gaming requests within one hour. All communications are handled with complete confidentiality. cbajic will never pressure you to remove a restriction or continue playing. Your wellbeing is always the priority.